Satisfaction is 100% guaranteed.  

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If there should be any problems with an order, please contact Couture Jewelry before returning.  If after talking with you about your order you still wish to return the item, please contact here to receive a return authorization.  Shipping for returned items are sole responsibility of the customer. 

 

Items must be returned to Couture Jewelry in the original, unaltered condition and the original packaging within 7 days of purchase for a refund of the purchase price.  

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 Our shipping fees are non refundable.

 

EXCHANGES

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If we have decided ahead of time you would like to exchange your purchased item for an equal value item, we can do this as well.   Items must be returned to Couture Jewelry in the original, unaltered condition and the original packaging within 7 days of purchase for an exchange.  Please contact us here to receive an exchange authorization. 

 

PLEASE DO NOT RETURN ANY ITEMS WITHOUT CONTACTING COUTURE JEWELRY FIRST.

 

Returns or exchanges are not accepted on the following:

 

• Merchandise returned after 7 days from the original ship date

• Custom Made Orders

• Items that have been purchased on sale.

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DAMAGED MERCHANDISE

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If your order arrives in damaged condition please notify us within 7 days of receiving your order here.

 

Refunds will be issued via PayPal or the customer charge account once the merchandise has been received by Couture Jewelry.

 

If you have any questions about your order, please do not hesitate to contact Couture Jewelry  by email here.