Satisfaction is 100% guaranteed. If there should be any problems with an order, please contact me first before returning. If after talking with you about your order you still wish to return the item please send back to Couture Jewelry in the original, unaltered condition and the original packaging within 14 days of purchase for a refund of the purchase price. If we have decided ahead of time you would like to exchange your purchased item for an equal value item, we can do this as well. PLEASE DO NOT RETURN ANY ITEMS WITHOUT CONTACTING COUTURE JEWELRY FIRST. Returns or exchanges are not accepted on the following: • Merchandise returned after 14 days from the original ship date • Custom Made Orders • Items that have been purchased on sale. Refunds will be issued via PayPal once the merchandise has been received by Couture Jewelry. If you have any questions about your order, please do not hesitate to contact me by email here

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